Frequently Asked Questions
Everything you need to know about booking, payments, and our workspace network in Nepal. Contact our team.
Booking & Access
How do I book a workspace?
Search for a space by city or type, open its listing, choose a plan, and confirm with Khalti, eSewa, or card. Your booking is created instantly — no back-and-forth required.
What's the difference between a Hot Desk, Private Office, and Day Pass?
A Hot Desk is flexible first-come seating in a shared space. A Private Office is a dedicated, lockable room for your team. A Day Pass gives you full-day access to a coworking space with no long-term commitment.
Do I need an account to book?
Yes — creating an account is free and only takes a minute, and it's how we keep your bookings and receipts in one place.
Can I cancel or change my booking?
Yes — cancellation is free up to 24 hours before your check-in time from the My Bookings page. To change dates, cancel the existing booking and create a new one for your updated dates.
Host Support
How do I list my own space on OfficeTogether?
Reach out through our Contact page and our team will help set up your space owner account so you can list and manage your workspace.
How do I manage bookings for my space?
Once you're a verified space owner, you can publish listings, set pricing tiers, and view incoming bookings for your spaces from your owner dashboard.
Membership
What is an OfficeTogether membership?
A membership gives you ongoing access to a space — daily, weekly, or monthly — instead of booking one visit at a time. It's built for people who work from the same space regularly.
Can I pause or cancel my membership?
Yes — you can suspend an active membership to pause billing and occupancy temporarily, or cancel it outright, from your dashboard at any time.
Does my membership renew automatically?
If auto-renew is turned on, your membership renews automatically at the end of each billing period. You can turn this off any time before your next renewal date.
Payments & Refunds
What payment methods do you accept?
We support Khalti, eSewa, and card payments for all bookings and memberships.
Is my payment secure?
Yes — payments are processed through Khalti, eSewa, or your card provider directly. We never store your card or payment credentials.
What is your cancellation and refund policy?
Bookings cancelled at least 24 hours before check-in are refunded in full. Cancellations made within 24 hours of check-in, or no-shows, aren't eligible for a refund.